TERMS & CONDITIONS

1. Introduction

Welcome to Harley Academy. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.

2. Definitions

Account means a unique account created for You to access our Service or parts of our Service

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority

The Company, Ourselves, We and Us refers to Harley Academy registered in England and Wales under Number 9426500 with its registered office at 5th Floor Jasper House, 4 Copthall Avenue, London, EC2R 7DA.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses

Course Refers to any training program, workshop, or educational offering provided by Harley Academy, whether delivered online, in person, or in a blended format.

Country refers to: United Kingdom

Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet

Party and Parties refers to both the Student and ourselves, or either the Student or ourselves.

Personal Data is any information that relates to an identified or identifiable individual

Service refers to the Website/Application

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit)

Website refers to Harley Academy website, accessible from www.harleyacademy.com

Student, Customer, You and Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable and accepting the Company’s terms and conditions.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Student in the most appropriate manner for the express purpose of meeting the Student’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. These Terms and Conditions form part of the Agreement between the Student and Ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of, the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

3. Use of the Website

Users must be at least 13 years of age and possess the legal authority to enter into these terms. Users agree to provide accurate information and maintain the confidentiality of their account credentials. Prohibited activities include, but are not limited to, misuse of the site, intellectual property infringement, and fraudulent behaviour. 

Harley Academy is committed to making its website and services accessible to all individuals, including those with disabilities. We are continually working to improve the accessibility of our website and services.

4. Consumer Rights Summary

European Union (EU) Customers:

Right of Withdrawal: You have the right to cancel most contracts within 14 days without giving a reason.

Right to a Refund: If you cancel a contract during the cooling-off period, you are entitled to a full refund.

Product Guarantees: You have the right to a free repair or replacement for faulty goods.

Unfair Contract Terms: Unfair terms in a contract are not binding on you.

North America (USA and Canada) Customers:

Refunds and Returns: You may have the right to a refund or return within a certain period, depending on the product and seller's policies.

Warranties and Guarantees: Products may come with implied warranties of merchantability and fitness for a particular purpose.

Deceptive Trade Practices: You are protected from false advertising and other deceptive business practices.

Dispute Resolution: You may have access to consumer protection agencies and small claims courts to resolve disputes.

Asia-Pacific, Middle East, and Australia Customers:

Refunds and Returns: You may have the right to a refund or return within a certain period, depending on the product and seller's policies.

Consumer Guarantees: Products and services must be of acceptable quality, fit for purpose, and match their description.

Unfair Contract Terms: Unfair terms in a contract may not be enforceable.

Consumer Protection Agencies: You may have access to consumer protection agencies or other dispute resolution bodies to resolve complaints.

5. Services and Courses

Prerequisites/Eligibility

To enrol in a course, users must meet any specified prerequisites. Students attending training courses must be professionally registered throughout their studies at Harley Academy and adhere to the rules that their own regulatory body specifies for them at all times. Our up to date list of accepted medical professionals can be found here on our website, with the required eligibility criteria. International Registrations are also accepted with the following prerequisites:

International Applicants 

Proof of medical qualification - translated in English

Proof of clinical active practice/registration with professional body within the last year - translated in English

English Language: If you are not a native English speaker then you must have an academic English language level of International English Language Testing System (IELTS) 7.0 in all components, or equivalent and this score must be less than 2 years old, or have an English language degree.

Peer reference x 1 providing supporting evidence of active clinical work within the last year, where patient consultation is the majority of applicant’s day-to-day responsibilities 

Confirmation that the qualification will only be used in their international country of medical registration.

We reserve the right to decline a Student’s application should they fail their professional registration or qualification check. The Student will be entitled to a full refund minus a £50 administration fee.

Failure to declare any restrictions to us will result in non-refundable termination of the course and any change in restrictions must be immediately reported to us.

Code of Conduct

All students must abide by the Harley Academy Code of Conduct. This can be found within the Harley Academy Student Handbook which is provided upon booking of a training course. We reserve the right to cancel further training if a Student fails to abide by the Code of Conduct. Should a student fail to abide by the code of conduct no refund will be made for any money paid up to that point.

Accreditation and Qualifications

This qualification pathway has been constructed to follow HEE, CPSA and JCCP guidance and recommendations. The intention is for the recommendations to become an enforceable requirement. Regardless of the government’s position on the legality of training to these guidelines, it will always be considered best practice to be trained to the recommended standards. We have made every effort to ensure our graduates are trained according to the new requirements; however we can not be held responsible if:

The Guidelines Change

There are further requirements for a future qualification which are not met by Harley Academy’s training structure

We will make every effort to inform our students on updates regarding the regulation status.

Course requirements and qualifications may vary depending on local regulations. It is the student's responsibility to ensure compliance with the laws and regulations of their jurisdiction.

6. Training Terms & Conditions

The following policies apply to all Harley Academy training services unless otherwise noted in the corresponding event materials, and should be taken in addition to the terms outlined above. Please read all individual event information thoroughly.

Bookings

Right of access to all training courses provided by Harley Academy is given to the person whose details were entered when booking with us and the minimum age of any applicant is 19 years of age. When booking for others, their details must be entered at the registration stage. You accept responsibility for all activities that occur under a booking in your name. Students must be fluent in English to attend a practical placement or assessment.

Code of Conduct

All students must abide by the Harley Academy Code of Conduct. This can be found within the Harley Academy Student Handbook which is provided upon booking of a training course. We reserve the right to cancel further training if a Student fails to abide by the Code of Conduct. Should a student fail to abide by the code of conduct no refund will be made for any moneys paid up to that point.

Accreditation and Qualifications

This qualification pathway has been constructed to follow HEE, CPSA and JCCP guidance and recommendations. The intention is for the recommendations to become an enforceable requirement. Regardless of the government’s position on the legality of training to these guidelines, it will always be considered best practice to be trained to the recommended standards. We have made every effort to ensure our graduates are trained according to the new requirements; however we can not be held responsible if:

The Guidelines Change

There are further requirements for a future qualification which are not met by Harley Academy’s training structure. We will make every effort to inform our students on updates regarding the regulation status.

Training Requirements

Students attending training courses must be professionally registered throughout their studies at Harley Academy and adhere to the rules that their own regulatory body specifies for them at all times. We only accept registered Doctors, Dentists, Nurses and Midwives onto our courses, with no restrictions to their practice. International Registrations are also accepted, providing they are a Doctor, Dentist or Nurse and can evidence a license to practice, with evidence of this within the previous 12 months, with no restrictions to that practice. Failure to declare any restrictions to us will result in non-refundable termination of the course and any change in restrictions must be immediately reported to us.

We reserve the right to decline a Student’s application should they fail their professional registration or qualification check. The Student will be entitled to a full refund minus a £50 administration fee.

It is intended that Students on certain courses will be able to treat live patients, however, this is at the trainer’s clinical discretion on the day. Harley Academy and associated 3rd parties involved with the session reserve the right to refuse attendance, or remove a Student from the workshop at any point without notice should they fail to adhere to our Code of Conduct. A refund will be refused if you do not meet the eligibility criteria or are removed from a session.

In order to administer treatments on some training sessions, Students may be required to sit, in advance of attendance, a knowledge exam based on supplied pre-learning materials. In the event of a failure to pass a prerequisite theory examination in advance of a training course, the student can still attend the practical training day, however only in an observation capacity.

Training Session Patients 

For training sessions where the Student is responsible for sourcing a suitable patient, suitability guidelines will be provided by Harley Academy at the time of Order Confirmation.

If on arrival to the clinic for the training session the patient is deemed inappropriate by the Harley Academy Trainer, the training may be cancelled. No refund shall be due in this scenario.

Follow-up appointments are the responsibility of the Student.

Appraisals & Revalidation Services

The Student is responsible for ensuring that they meet and maintain the criteria necessary to use our Appraisal & Revalidation services. These are made available at the time of subscribing to our services. Should a student become ineligible no refund will be made for any moneys paid up to that point.

Student Lateness

If a student arrives late by 15 or more minutes late for their scheduled session, or if the student arrives late and misses crucial parts of the day's learning goals, we reserve the right to refuse the student entry to the session to avoid disruption to the learning of other students.

Additionally, if a student arrives late for their scheduled session whereby a patient is forced to miss their treatment, that student will incur a fee in order to reschedule the session.

Finally, if a student arrives late for their scheduled session whereby a patient treatment begins before the student arrives, that student may be required to wait until the patient treatment is complete before joining the session.

Assessment

Injectable Assessments consist of submitted short-answer questions (SAQ’s), the completion of the required logbook cases and medical OSCE examinations.

Students must be a minimum of 19 years of age to be eligible to take an assessment.

Failure of the assessment component in Harley Academy will result in having to re-take the examination. This may incur a cost to the student to the cover administrative fees involved.

7. Online Learning Terms & Conditions

The following terms apply to all Online Learning provided by Harley Academy, and should be taken in addition to the terms outlined above.

Accounts and Passwords

When you enter these details which are registered with us, your right of access is personal to you, for as long as we choose to allow such access. Personal accounts may not be shared, and you are responsible for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password.

Limitation

Harley Academy Online Learning is intended as a means to continue professional development, and we specifically do not certificate competence to practice based solely on e-learning material. Competence cannot be assessed without practical experience and training with a reputable training provider.

Refunds

Our refund policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which relate to distance selling.

In accordance with the above law there is a 14-day cooling off period during which time you have the right to cancel your purchase. If you decide to cancel, we will refund your payment within 30 days of your cancellation.

Because of the nature of our products it is not our policy to refund for e-Learning courses once access has been made via the unique access codes. All access to our systems is governed by a unique username and password. The username and password is part of a system that protects the security of the resource and enables us to monitor usage by any individual. When a refund request is received we reserve the right to track the usage by an individual (through his/her username and password). No refund will be granted if Harley Academy has reason to believe that an individual has viewed any of the course material that they purchased.

Termination

Harley Academy can terminate your Account if you materially breach the Terms & Conditions and fail to resolve the breach within 30 days from Harley Academy’s notice to you thereof. Harley Academy can terminate the website immediately as part of a general shut down of services.

8. Limitation

Harley Academy Online Learning is intended as a means to start or continue professional development, and we specifically do not certificate competence to practise based solely on e-learning material. Competence cannot be assessed without practical experience and training with a reputable training provider.

The Company reserves the right to modify course content, schedule, or instructors.

9. Fees

Fees must be paid in full before the course begins. Refunds are available according to our refund policy, which requires written notice of cancellation at least 14 days before the course start date. 

Installment payments

Payment under our instalment plans must be made in full on the due date. Monies that remain outstanding by the due date may incur a late payment fee of £25 per calendar month until the balance is paid in full. If any monthly instalments are not received, you will remain responsible for any outstanding balances due unless otherwise advised by Harley Academy. We reserve the right to seek recovery of any monies remaining unpaid, including any additional administrative and/or court costs. If a payment falls more than one month overdue, Harley Academy Ltd reserves the right to pursue the entire outstanding balance of your course. Please contact us as soon as possible if you anticipate any issues with your payments. Please note that any late or missed payment fees incurred under a Premium Credit Limited agreement are not covered by the instalment plan and must be paid directly to Harley Academy.

10. Course Cancellations, Amendments, Refunds & Fees

You have the right to cancel this Agreement within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of this Agreement.

To exercise the right to cancel, you must contact your sales representative via their individual contact details or the Enquiries Team via email at enquiries@harleyacademy.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this Agreement within the given 14 days, we will reimburse you all payments received from you.

We will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel this Agreement.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this Agreement, in comparison with the full coverage of this Agreement.

Students may be liable to pay additional fees for resit examinations, lateness to sessions concluding in further training needing to be provided, extensions to course lengths and non attendance to practical sessions. 

Course Cancellation

Unless specifically stated on booking materials, the deadline to receive a full refund for your Course is 14 calendar days from the date of this Agreement or the first day of training, whichever is soonest. If you decide to cancel, we will refund your payment within 30 days of your cancellation. Course cancellations and refunds after this deadline are solely at the discretion of Harley Academy and are assessed on a case-by-case basis, taking into account factors such as the reason for cancellation and the timing.

Booking of events included as part of a Course are subject to the following terms and conditions. We understand that sometimes plans change and you may need to change your training event booking. Please see below our Terms & Conditions for how we handle cancellations and amendments for event bookings:

Practical Training

If rescheduling is requested with at least 14 calendar days notice, no additional fee shall apply. 

If rescheduling is requested with less than 14 calendar days notice, no refund shall be given. If the booking was part of a Course package, it will be lost and an additional fee will be incurred to rebook.

We understand that lateness can occasionally occur due to unforeseen circumstances, however, please be mindful that lateness can significantly disrupt sessions. As this is a live clinical environment, we must ensure any patients that are booked for treatment(s) are seen at their expected appointment time. If you anticipate being delayed, please notify us as soon as possible. Lateness fees may apply if you miss your session due to being delayed.

Examinations

Examinations and written papers are non-refundable after the time of booking. If you for any reason are unable to attend your nominated examination session, you will be liable for the full cost of resit.

Appraisals & Revalidation Services

If rescheduling is requested with at least 14 calendar days notice, no additional fee shall apply. 

If rescheduling is requested with less than 14 calendar days notice, no refund shall be given.

Booking Cancellation by Harley Academy

Harley Academy reserves the right to cancel an event. Should circumstances arise that result in the cancellation or postponement of an event, the Student has the right to transfer the registration to any new, future date with availability, or receive a credit for making a future booking.

Cancellation or no show of a product training session such as but not limited to, the Revanesse Essentials course incurs a £500 fee.

E-Learning Refund Policy

Due to the nature of our online learning products, we do not offer refunds for e-Learning courses once you have accessed the course materials via the unique access codes provided.

Termination by Harley Academy: Harley Academy reserves the right to terminate or suspend your access to Online Learning materials and your Account if you materially breach these Terms & Conditions and fail to remedy the breach within 30 days of receiving notice from us. A material breach includes, but is not limited to, unauthorized sharing of account credentials, misuse of the Online Learning materials, or any other conduct that violates the spirit of these Terms & Conditions. Upon termination, you will lose access to your Account and all associated Online Learning materials, and no refund will be issued for any unused portion of your course.

Additional Fees

There may be occasions where you may be liable for additional fees. Please see below the list of scenarios where fees may occur:

Level 7 Diploma Specific

Assessment failure requiring resit

Replacement or amendment of certificates or registrations with VTCT

Notes Retrieval (failure of the trainee to record case notes which requires a retrieval of notes by Harley Academy staff)

Additional Training (failure of the trainee to record case notes or attend planned sessions in a timely manner leading to an additional training session being required)

All Courses

Course Extension beyond course expiry dates. Harley Academy courses expire 1 year after purchase unless otherwise agreed. The Level 7 Diploma in Botox and Dermal Fillers expires 2 years after purchase unless otherwise agreed.

Upon course expiry, students will lose access to course materials and any associated support.

Course cancellations and refunds after this deadline are solely at the discretion of Harley Academy and are assessed on a case-by-case basis, taking into account factors such as the reason for cancellation and the timing.

Students may be able to extend access to expired courses for an additional fee, subject to Harley Academy's approval.

11. User Conduct and Obligations

Users must adhere to professional standards and ethics during all interactions. Users agree to provide accurate and up-to-date information during registration and use of services. 

12. Intellectual Property

The trademarks and logos which are displayed on our learning materials are the trademarks of Harley Academy or its partners. Any use of Harley Academy trademarks or other trademarks displayed on our learning materials is strictly prohibited without our express written consent.

Copyright and other relevant intellectual property rights exist in all text relating to the Company’s services and the full content of this website. You agree not to adapt, alter or create any derivative work from any of the material contained in the websites or to use the material for any purpose other than your personal, non-commercial use.

None of the content of the websites and training materials may be copied or otherwise incorporated into or saved in any other website, electronic retrieval system, publication, or any other work in any form (whether hard copy, electronic, or other). For the avoidance of doubt, the framing of this site or any part of it is not permitted without our express written permission. You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. Links are provided for your convenience, and inclusion of any link does not imply endorsement or approval by us of the linked website. We do not monitor or review the content of other party’s websites which are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We are not responsible for the content or privacy practices of any third-party websites linked to from our website. The Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. 

Any requests for permission to use our images or other use of our intellectual property not authorised by these Terms and Conditions should be made to enquiries@harleyacademy.com

13. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect personal data. By using the website, users agree to the collection and use of information in accordance with the Privacy Policy. We use cookies to enhance the user experience, and users can manage their cookie preferences through their browser settings. We may share data with third-party service providers as necessary to operate our services.

14. Disclaimers and Limitation of Liability

The website and services are provided "as is" without any warranties of any kind. The Company is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the website or services. Users agree to indemnify the Company against any claims resulting from their use of the website or services.

15. Termination

The Company reserves the right to terminate user accounts or access to services for any violation of these terms. Upon termination, users will lose access to their account and any enrolled courses. The Company will not be liable for any loss of data or access resulting from termination.

16. Governing Law and Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. By accessing this website and using our services, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. These terms and conditions are governed by the laws of England and Wales, except where mandatory consumer protection laws in your home country apply. Any disputes arising from these terms and conditions may be subject to the jurisdiction of the courts of England and Wales, or the courts of your home country. If any of these terms are deemed invalid or unenforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

The parties are encouraged to resolve any disputes through amicable means, including mediation or arbitration, before resorting to litigation.

17. Changes to Terms

The Company reserves the right to update these terms at any time. Users will be notified of changes through the website or via email. Continued use of the website after any changes indicates acceptance of the new terms.

18. FCA

Harley Academy Limited (trading as Harley Academy) is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority (FRN 842684). We do not charge you for credit broking services. We will introduce you to loan products provided exclusively by a single lender.

19. Complaints Policy

At Harley Academy Ltd, we are committed to giving our clients the highest possible standards of care and service at all times. If our performance does not meet expectations, we welcome feedback to enable us to review how we might have done things differently and how we can use the feedback to improve the quality of our services. In the unlikely event that a client is unhappy with the service they have received, we have created this complaints procedure to ensure we can resolve the issues as quickly and efficiently as possible. If you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman Service:
Address: Exchange Tower, London E14 9SR 

Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK).
Website address: https://www.financial-ombudsman.org.uk/
Please be aware that complaints must be referred to the Financial Ombudsman within a maximum of six months of our final response to you.

20. Contact Information

For support and inquiries related to these terms and conditions, please contact us at:
Harley Academy of 5th Floor Jasper House, 4-6 Copthall Avenue, London, EC2R 7DA.

privacy@harleyacademy.com